What are the advantages of Technisoft Service Manager
Posted by Alan Perry on Wed, Jan 26, 2011
Technisoft Service Manager is an integrated software system that allows organizations operating within any kind of service industry to streamline in-house departments and improve response time to customer requests.
To illustrate how the advantages of Technisoft Service Manager can apply to your company, let’s take an example from one of the many companies that transformed the way they do business by employing Technisoft Service Manager.
MARTCO is a full-service distributor of security and surveillance systems with fourteen offices based across the States. Founded in 1961, the company has grown since that time from one employee to almost one hundred. The company built its reputation over the years based on its quality of service.
As the business expanded, this family-owned company was looking for a way to integrate its sales, service, operational and administrative procedures whilst maintaining its reputation for responsive and high quality service.
They needed a system that would allow them to efficiently manage its existing customer base whilst also giving the flexibility to manage additional clients and services as they arose.
Technisoft Service Manager provided MARTCO with exactly the kind of flexibility and customer focus that they wanted. Firstly, Service Manager was fully integrated into MARTCO’s existing management system.
With the addition of Service Manager, financial and inventory reports are generated automatically guaranteeing efficiency and fast turn-around order times.
Technisoft Service Manager system also allows customers to place orders online, track those orders, check product specifications and download user manuals. Job sheets and invoices are automatically produced which means huge savings in terms of time and cost.
The advantages of Technisoft Service Manager to MARTCO include streamlined flow of information for employees, transparent customer accounts and status, efficient distribution system and accurate profiling of performance by management.
If you would like a demo on how Service Manager can transform your business, contact AMS today or request a demo.
