Who Needs Technisoft Service Manager?
Posted by Alan Perry on Tue, Jan 25, 2011
Technisoft service manager is an integrated software system that allows companies in the maintenance service industry to track jobs, clients, accounts, stock and workflow to ensure that all contracts are efficiently managed and that all jobs are carried out within the specifications of official industry standards.
There are approximately 6,800 USA Standard Industrial Codes and of those, Service Manager is a solution fit for more than 3,700.
Of the many industries where Technisoft service manager is a solution fit, some include accountants & auditors, air-conditioning for commercial, industrial, residential and automotive industries, airports, architects, bathroom renovations, beauty salon equipment and/or supplies, brewery equipment & supplies, cables mechanics, campervans and motor homes, civil engineers, demolition contractors and equipment, gaming machine venues, gas appliances and equipment, medical equipment and/or repairs, real estate management, spray painting services and telecommunications systems.
The diversity of this list shows both the reliability and adaptability of the Technisoft service manager system. The companies who have integrated Service Manager into their business models have experienced huge transformations in the way they do business.
One such example is Gibson Teldata, a company that operates as a telephone interconnect organization in the State of Indiana. Gibson Teldata’s full range of system services includes telephone systems, voice mail and automated attendant, call accounting, automatic call distribution and more.
The company services more than 1200 companies in the Indiana state area. From the moment a customer calls into the company with a request, that call is logged and assigned a ticket number.
The system prompts the Technisoft service manager operator at every stage of the job, firstly to ensure a technician is dispatched in response to the call and subsequently to ensure that the technician carried out the job to the customer’s satisfaction. This close monitoring of customer calls and workflows means that no customer is ever overlooked and that the company does not loose revenue from inaccurate logging of time.
To see how Service Manager can change the efficiency of your company, contact us today for a demo of the Service Manager software.
